Effective Date: January 22, 2026
Last Updated: January 22, 2026

Thank you for shopping at MyAVDeal. We want every customer to have a smooth and transparent experience. This Refund & Return Policy explains how refunds, cancellations, and returns are handled for purchases made through our website, www.myavdeal.com.

Because most of our products are delivered digitally, certain restrictions apply to refunds and returns.

🔹 1. Digital Products

Most items sold on MyAVDeal are digital goods such as:

• Antivirus activation keys
• Security suite licenses
• Digital subscription codes
• Download links

Once a digital product has been delivered, accessed, activated, or downloaded, it cannot be returned or refunded.
This is a standard industry practice for software and license-based digital products.

🔹 2. Eligibility for Refunds

A refund may be considered if:

• The activation key has not been delivered yet
• The product was delivered incorrectly (wrong item)
• There is a verified technical issue preventing activation
• Duplicate orders were placed unintentionally
• Your payment was processed but no product was received

All refund requests are subject to verification.

🔹 3. Non-Refundable Situations

We are unable to issue a refund for:

• Delivered activation keys
• License keys that were already redeemed or activated
• Incorrect purchases made due to customer error
• Issues related to system incompatibility (system requirements are listed on product pages)
• Change of mind after delivery
• Misunderstanding of features (customers should review descriptions before purchase)

Once a key is delivered and visible to the customer, it is considered used.

🔹 4. Order Cancellation

You may request a cancellation before the product is delivered.

Once the activation key is sent, the order cannot be canceled.

To request cancellation, contact us immediately:

📧 support@myavdeal.com
📞 +1-844-449-8583

🔹 5. Technical Issues

If your activation key is not working:

1. Verify spelling and correct entry
2. Ensure device meets system requirements
3. Confirm that previous antivirus software is uninstalled
4. Try activating via the official product website

If the issue persists, contact our support team with:

• Order ID
• Email used during purchase
• Screenshots of the error (if available)

We will investigate and guide you accordingly.

🔹 6. Delivery Issues

If you did not receive your product:

• Check junk/spam folders
• Ensure your email address was entered correctly
• Contact our support team for assistance

We will resend your product after verifying order details.

🔹 7. Processing Refunds (if approved)

If your refund request is approved:

• Refunds will be issued to the original payment method
• Processing time may vary depending on your bank or payment provider
• You will receive a confirmation email when the refund is completed

🔹 8. Chargebacks

Before initiating a chargeback, please contact our support team.
We are committed to resolving issues quickly and fairly.

Unauthorized or fraudulent chargebacks may result in account suspension.

🔹 9. Contact Us for Refunds or Questions

For refund requests, delivery issues, or general inquiries, reach us at:

📧 support@myavdeal.com
📞 +1-844-449-8583
📍 10180 101 St NW, Edmonton, AB T5J 3S4, Canada
🌐 www.myavdeal.com